“PetBuzz” partners with global merchants to provide you the best prices and a unique global shopping experience.

Means that your order shipped from global areas such as USA, Thailand, Tibet, China, India, etc.

Our products shipped to the USA usually arrive between 2-3 weeks while International orders will take 3-5 weeks.

Most of our products shipped within 24 hours, and We offer 100% satisfaction, and 60-day money back guarantees.

If you don’t receive your order, product damaged, or it is not as described on the product page, we will give you a full refund or replace the product.

Note: Shipping costs are Non-refundable, and for products priced above 40 USD, refunds and replacements will be processed as soon as you ship back the product to us.

For FREE ITEMS we have a limit of 5 items per order. There have been several people trying to take advantage of this, and we will only cancel your order, and you will not receive your items. Please remember we are a small business, not some mega-corporation.

How much is shipping?

Depends on the product ordered, the total weight, and where we’re shipping.

How long does it take for a prescription to arrive?

That Depends on the product ordered. Most items will arrive in U.S. about 2-3 weeks, and some may take 3-5 weeks for Rest of the World. If you’re still not sure, just email us. We’re happy to help.

Can I have a tracking number?

We will provide you a tracking number if we get it from our Global Suppliers. Sometimes our global suppliers do not provide tracking numbers, but we do offer a 100% satisfaction guarantee if you are having a problem with your order.

I ordered 2+ items, but only received one… where’s my order?

We have a large assortment of products not stocked in the house, when you order multiple items at a time, separately may be shipped, so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once they are on the way 🙂

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in the wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong, please contact us, and we will fix it for you.

Are the “FREE” items free?

YES! For our promotional items, all you have to pay is the shipping cost. The price of the issue itself is $0.00 🙂

What is your refund policy?

We offer a 100% Satisfaction and 60 Day Money back Guarantee- Which means we will refund your Product cost or replace it if you don’t receive your order, it got damaged or was not as described on the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Note: There are no refunds on shipping costs.
In the unlikely event that your order hasn’t arrived within 5-7 weeks (due to lost mail, etc.), please contact us, and we will issue a refund or resend your order.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at [email protected] separately where we will promptly get back to you 🙂 <3